Is it just me, the work-a-holic, or is it that people just won’t do their job these days?
I spend dozens of hours and hundreds of dollars each week trying to make the phone ring. Nothing irritates me more then when the phone goes un-answered! Where has the basic customer service gone to?
Technology is a great thing, does not take time off, does not require vacations, and certainly handles requests made of it. However, you still need the “human connection” for good customer service!
Time to re-evaluate the carrot/whip motivation concept. Fewer carrots and more whipping may be in order…
until next time…
steve
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